Terms and conditions

Spinal Wellbeing Care Plans

When you commit to a spinal wellbeing care plan we commit to keeping our consulting fees as low as possible. One way we achieve this is by offering pre-paid plans for specified time periods.

  • Get Well Care 10 - access to 5-week’s spinal wellbeing care, or 10 consultations, whichever comes first.

  • Get Well Care Unlimited - access to 10-week’s spinal wellbeing care for an unlimited number of consultations, as clinically indicated. This is a once-off plan and may only be repeated if clinically indicated at Dr Bonynge’s sole discretion.

  • Stay Well Care 22 - access to 26-week’s spinal wellbeing care, or 22 consultations, whichever comes first.

  • Go Beyond Care 22 - access to 26-week’s spinal wellbeing care, or 22 consultations, whichever comes first.

The number of consultations on each Care Plan may be varied if clinically indicated at Dr Bonynge’s sole discretion.

“Spinal wellbeing care” includes chiropractic spinal check/adjustment visits. “Spinal wellbeing care” does not include optional services such as, but not limited to: initial and progress consultations, extended clinical consultations, myofascial therapy (massage and kinesiology taping), neuromuscular stabilisation training, product purchases, events and special offers.

When we say “access to 5-weeks”, or “access to 10-weeks”, or “access to 26-weeks” we mean access to RiverSong Studio for spinal wellbeing care during the hours we are open for consultations for five (5), ten (10), or twenty-six (26) calendar weeks from the date of your first spinal wellbeing care plan consult; depending on which plan you are on.

When we say “…whichever comes first” we mean your pre-payment will run out:

  • If you are on the Get Well Care 10 plan, at 5 weeks regardless of how many spinal care consultations you elected to use, or after 10 consultations within the 5-week term; whichever event occurs first.

  • If you are on the Get Well Care Unlimited plan, at 10 weeks regardless of how many spinal care consultations you elected to use.

  • If you are on the Stay Well Care 22 and/or Go Beyond 22 plan, at 26 weeks regardless of how many spinal care consultations you elected to use, or after 22 consultations within the 26-week term; whichever event occurs first.

The hours we are “open for consultations” do not include Sundays or public holidays. We may change our hours at any time without notice, but we won’t unreasonably disadvantage you.

If RiverSong Studio is closed for one (1) week or more, for example over Easter, the End of Year holidays, for short breaks we take to recharge our own batteries, or for any other reason; we will adjust the term of your spinal care plan accordingly.

There is no refund if you get to the end of: (i) a 5-week term and you haven’t accessed RiverSong Studio for all 10 spinal care consultations; or (ii) a 10-week term and you haven’t accessed RiverSong Studio for the recommended number of spinal care consultations; or (iii) a 26-week term and you haven’t accessed RiverSong Studio for all 22 spinal care consultations.

If you withdraw from any of our pre-paid plans early, that’s okay! But, please understand this will have the effect of converting your consultation fee to our Pay-As-You-Go (PAYG) rate applicable at the time of refund. Any refund due will be less the number of spinal care consultations since the beginning of the period at the PAYG rate, less any third-party fees incurred (e.g. merchant fees charged by our Bank, Layby, Oxypay or similar).

Missed Consultations

Dr Sally will be here, ready and waiting for you, so don’t leave her hanging! First offenders must bring hot coffee. Repeat offenders must bring coffee and biscuits! Serial offenders might be charged an actual missed consultation fee.

Ways to Pay

A small surcharge equal to our cost of acceptance applies to PayWave (contact-less) and Credit Card payments. There is no charge for Debit and EFTPOS transactions.

Updates to these T&Cs

We reserve the right to alter our consulting fees, hours, terms, and services at any time, but we won’t unreasonably disadvantage you. Any questions, comments, or concerns? Let us know, we’re nice people.

Updated: 30 October 2020